The library is open. Here are the details:
Children under the age of 11 must be accompanied by a caregiver.
Masks or face coverings are encouraged for everyone.
Unvaccinated patrons must wear a mask or face covering at all times.
Everyone, regardless of vaccination status must wear a mask or face covering in the Youth & Teen area.
• Vending and coffee machines and outside food.
• Exchange of money.
• In-person technology help.
• Meeting rooms.
• Toys and games.
Please call (847) 677-5277 with any questions. Please keep in mind that we have these procedures in place to keep all of our patrons and staff members as safe as possible. As conditions change, so may our reopening plan.
Do I have to wear a mask?
Yes, if you are unvaccinated. Masks or face coverings are encouraged for everyone. Unvaccinated patrons must wear a mask or face covering at all times. Everyone, regardless of vaccination status must wear a mask or face covering in the Youth & Teen area.
Can I apply for a library card and get items this way?
Apply for a library card online by clicking here. You will be given a card number that you can use online for a limited time. We will then mail your card to your Lincolnwood address. You may apply for a library card in person, too, during our open hours.
Can people bring food and drink into the Library?
Visitors are not allowed to bring food into the library during the pandemic because consuming food requires the prolonged removal of a face covering. If you arrive with food, you will be asked to put it away, leave it in your car, or finish it outside. Covered beverages are permitted, but please remember that masks/face coverings must be worn when not actively consuming a beverage.
Are you accepting donations?
We are not accepting book or other material donations at this time, so please do not put donations in the book drop, and do not leave donations by any door.
I have questions, comments, or concerns.
Please call (847) 677-5277, and your call will be directed accordingly. Someone will call you back as soon as possible, though. You may also email firstname.lastname@example.org for our Information Services (Adult) department or email@example.com for our Youth & Teen department.
Curbside service is still here with a few changes!
These are the most important takeaways:
1) Items to be picked up must be placed on hold ahead of time.
2) You must wait until you receive a notification from the library letting you know your items are ready to be picked up before you stop by to pick up your items. Appointments are not required.
3) We ask that you stay in the designated pickup area outside the library’s main entrance until the staff member dropping off your items has left the area. We are no longer delivering directly to vehicles.
4) Continue returning items in the book drop.
Curbside service is only available for Lincolnwood residents. Before stopping by to pick up items, you must first receive a confirmation email or phone call saying that an item is ready to be picked up. Curbside service is now available without a previously scheduled appointment.
Lincolnwood residents may place holds through our catalog or by calling us at (847) 677-5277. We will not be able to provide items for curbside pick up unless you place a hold first.
Anticipated Questions for Curbside Service
I’ve arrived for my curbside pick-up. Now what?
Curbside items may be picked up at the main entrance of the library. Give us a call at (847) 677-5277 and select option 3. A staff member will ask for your library card number, so please be sure to give us the library card number used to place the items on hold. We’ll check out your items and bring them to you. This is a contactless service, so please remain at the curbside table until the staff member has left your area. Please also continue to use the parking lot book drop to return items. Staff will not accept returns placed in the curbside pick-up area.
I’d prefer not to place holds using the online catalog. Is there another way to request items?
You can call us Monday through Friday, 10am-6pm or Sundays 1-5pm, and we can enter the requests for you. To place a hold, or for questions about your library card, please call (847) 677-5277.
Adult Materials including DVDs – Press 1
Youth and Teen Materials – Press 2
All other inquiries – Press 3
We have limited staff members in the building, so if you don’t get an answer, please leave a detailed message, including contact information, and we will return your call as quickly as possible.
When can I pick up my books I’ve put on hold?
You will receive an email, text, or phone call notification that you have materials ready to pick up and can make an appointment at that time, by clicking here, or calling us at (847) 677-5277.
Should I clean my materials before I use or return them?
Chemical disinfectants are not recommended for use on our items. If you have any questions or concerns about this, please contact the library before taking action.
What if I already have books on hold, but I prefer not to pick them up right now?
You can put your holds on “Pause” and pick them up at a later date by logging into your My Account and choosing the “Suspend” option or calling (847) 677-5277.
Updated June 18, 2021