After careful consideration and reviewing the Cook County Stay at Home Advisory, we are closing the library building to the public until further notice beginning Wednesday, November 18, 2020. We will continue to offer Curbside Pickup for holds placed by Lincolnwood residents, and we will monitor the situation closely to decide when it is safe to reopen.
Beginning Wed, Nov 18, curbside hours will be:
Saturday: Closed (no curbside)
Curbside service is still here with a few changes!
These are the most important takeaways:
1) Items to be picked up must be placed on hold ahead of time.
2) You must wait until you receive a notification from the library letting you know your items are ready to be picked up before you stop by to pick up your items. Appointments are no longer required.
3) We ask that you stay in the designated pickup area outside the library’s main entrance until the staff member dropping off your items has left the area. We are no longer delivering directly to vehicles.
4) Continue returning items in the book drop.
Already received a notification from the library stating that your items are ready to be picked up? Stop by without an appointment or schedule your pick-up appointment here:
Curbside service is only available for Lincolnwood residents. Before stopping by to pick up items, you must first receive a confirmation email or phone call saying that an item is ready to be picked up. Curbside service is now available without a previously scheduled appointment.
Lincolnwood residents may place holds through our catalog or by calling us at (847) 677-5277. We will not be able to provide items for curbside pick up unless you place a hold first.
Anticipated Questions for Curbside Service
I’ve scheduled my curbside pick-up. Now what?
Try to arrive promptly at the start of your pick-up time. Curbside items may be picked up at the main entrance of the library. Give us a call at (847) 677-5277 and select option 3. A staff member will ask for your library card number, so please be sure to give us the library card number used to place the items on hold. We’ll check out your items and bring them to you. This is a contactless service, so please remain at the curbside table until the staff member has left your area. Please also continue to use the parking lot book drop to return items. Staff will not accept returns placed in the curbside pick-up area.
What if I can’t make my appointment time?
If you need to reschedule, please contact us at (847) 677-5277 or firstname.lastname@example.org within 24 hours of your appointment.
I’d prefer not to place holds using the online catalog. Is there another way to request items?
You can call us Monday through Friday, 10am-6pm or Sundays 1-5pm, and we can enter the requests for you. To place a hold, or for questions about your library card, please call (847) 677-5277.
Adult Materials including DVDs – Press 1
Youth and Teen Materials – Press 2
All other inquiries – Press 3
We have limited staff members in the building, so if you don’t get an answer, please leave a detailed message, including contact information, and we will return your call as quickly as possible.
When can I pick up my books I’ve put on hold?
You will receive an email, text, or phone call notification that you have materials ready to pick up and can make an appointment at that time, by clicking here, or calling us at (847) 677-5277.
Can I apply for a library card and get items this way?
Apply for a library card online by clicking here. You will be given a card number that you can use online for a limited time. We will then mail your card to your Lincolnwood address.
Should I clean my materials before I use or return them?
Chemical disinfectants are not recommended for use on our items. Items being checked out to you have been quarantined and have only been handled by staff members wearing face masks and gloves. If you have any questions or concerns about this, please contact the library before taking action.
What if I already have books on hold, but I prefer not to pick them up right now?
You can put your holds on “Pause” and pick them up at a later date by logging into your My Account and choosing the “Suspend” option or calling (847) 677-5277.
Are you accepting donations?
We are not accepting book or other material donations at this time, so please do not put donations in the book drop, and do not leave donations by any door.
I have questions, comments, or concerns.
Please call (847) 677-5277, and your call will be directed accordingly. Due to limited staff access to the building, you may need to leave a message (make sure to include your contact information). Someone will call you back as soon as possible, though. You may also email email@example.com for our Information Services (Adult) department or firstname.lastname@example.org for our Youth & Teen department.