The library building will open on Monday, July 20, operating under a new service model that promotes social distancing and limits capacity to 25 patrons at one time. We are excited to start this next phase of service, providing access to the collections and computer use. Curbside pickup appointments are still available during our new open hours, and our parking lot book drop is always open for returns.
In-library visiting details:
- • In-library visits are limited to only Lincolnwood residents at this time.
- • Each person may visit once per day for up to one hour.
- • Visits are limited to browsing the collection and checking out items or using the computers, not for study, play, or other activities.
- • We will be strict with the one hour visits, so please manage your time and be prepared to leave when your visiting time is finished.
- • Every person entering the building will count toward the 25 person limit, including infants in carriers or strollers.
- • Children under the age of 11 must be accompanied by a caregiver.
- • Masks or face coverings properly covering your nose and mouth are required at all times in the building.
Lincolnwood residents may make computer reservations up to one week in advance for up to one hour per day. To make a reservation for a computer, please call (224) 233-1841.
- • Vending and coffee machines, water fountains, and outside food or drinks.
- • Digital Media Lab.
- • Exchange of money.
- • Extended stays past one hour.
- • In-person events (check our event calendar for more information about virtual programs).
- • In-person technology help.
- • Meeting and study rooms.
- • Newspapers.
- • Toys and games.
The one hour time limit makes the library’s collection available to safely browse and check out and helps limit the time spent in the building to promote distancing. If a line forms, please use the markings as a guide to remain physically distant from others in line.
Please call (847) 677-5277 with any questions. Please keep in mind that we have these procedures in place to keep all of our patrons and staff members as safe as possible. As conditions change, so may our reopening plan.
In-library browsing and computer use availability hours are as follows:
Mondays, Wednesdays, and Fridays:
Tuesdays and Thursdays
Anticipated Questions for Visiting the Library
Why are only 25 people allowed in the building at once? And for only 1 hour each day?
We want to limit contact with the building, materials, and other people. By limiting appointments to one hour per day per person, we are lowering the risk of exposure should someone be contagious but asymptomatic. This also makes the library building safely available to as many residents as possible.
May I use the library as a study, play, or resting place?
At this time, we ask that you not spend more time in the library than is necessary for browsing or computer use. We’ve rearranged furniture, removed access to newspapers, and removed access to toys and games.
Do I have to wear a mask?
Yes. Everyone over the age of 2 needs to wear a mask or face covering properly covering their nose and mouth at all times while in the building. Failure to do so will result in denied entry to the building or being asked to leave for the day.
I have books and other materials at my house. Can I return those?
You may return most items to the library’s parking lot book drop. The only exceptions to using the book drop are if you have a Library of Things item or an Early Literacy Backpack. A staff member will reach out to you with instructions for returning those items.
Can people bring food and drink into the Library?
Visitors are not allowed to bring food or drink into the library during the pandemic because it requires the removal of a face covering. The drinking fountains and vending machines have been shut off. If a patron arrives with food or beverages, they will be asked to put them away, leave them in a car, or finish them outside.
How are we keeping our patrons, our staff, and our materials safe?
After you return items, we will be quarantining them for 4 days. Meaning, we will collect the items from the book-drop and place them directly in a room in the library for three days before doing anything, including checking them in. You’ll still see items in your My Account after you’ve returned them to the library, and that’s okay. If you have an item from another library, it may appear on your account for longer as all item transfers between libraries are limited. However, you will continue to not incur any overdue fines.
At appropriate times when in contact with library items, staff will be wearing face coverings and other appropriate personal protective equipment recommended by the CDC, WHO, and State/Local officials. Training on the proper use of these materials is ongoing, and staff must report any COVID-19 symptoms to a supervisor prior to the start of their workday.
When will you allow non-Lincolnwood residents in the building?
We are constantly evaluating our COVID-19 response and procedures. We’re limiting this reopen to Lincolnwood residents because we want to take things slowly. If we find that we can safely welcome our neighbors from other communities without impacting our services to our Lincolnwood residents, we will do so.
Curbside service is still here with a few changes!
These are the most important takeaways:
1) Items may be picked up by appointment only.
2) You must wait until you receive a notification from the library letting you know your items are ready to be picked up before you schedule your curbside pick-up appointment.
3) We ask that you stay in the designated pickup area outside the library’s main entrance until the staff member dropping off your items has left the area. We are no longer delivering directly to vehicles.
4) Continue returning items in the book drop.
Already received a notification from the library stating that your items are ready to be picked up? Schedule your pick-up appointment here:
Curbside service is only available for Lincolnwood residents. Before selecting a time to pick up items, you must first receive a confirmation email or phone call saying that an item is ready to be picked up. Curbside service is unavailable without a previously scheduled appointment.
Lincolnwood residents may place holds through our catalog or by calling us at (847) 677-5277. We will not be able to provide items for curbside pick up unless you place a hold first.
Anticipated Questions for Curbside Service
I’ve scheduled my drive-up or walk-up curbside pick-up. Now what?
Try to arrive promptly at the start of your pick-up time, and in your assigned parking space or at the walk-up station. Give us a call at (847) 677-5277 and select option 3. A staff member will ask for your library card number, so please be sure to give us the library card number used to place the items on hold. We’ll check out your items and bring them to you. This is a contactless service, so please remain at the walk-up station until the staff member has left your area. Please also continue to use the parking lot book drop to return items. Staff will not accept returns placed in the curbside pick-up area.
What if I can’t make my appointment time?
If you need to reschedule, please contact us at (847) 677-5277 or email@example.com within 24 hours of your appointment.
I’d prefer not to place holds using the online catalog. Is there another way to request items?
You can call us Monday, Wednesday, and Friday 9am-5pm, Tuesday and Thursday 12-8pm, Saturday 9am-1pm, and Sunday 1-5pm, and we can enter the requests for you. To place a hold, or for questions about your library card, please call (847) 677-5277.
Adult Materials including DVDs – Press 1
Youth and Teen Materials – Press 2
All other inquiries – Press 3
We have limited staff members in the building, so if you don’t get an answer, please leave a detailed message, including contact information, and we will return your call as quickly as possible.
When can I pick up my books I’ve put on hold?
You will receive an email, text, or phone call notification that you have materials ready to pick up and can make an appointment at that time, by clicking here, or calling us at (847) 677-5277.
Can I apply for a library card and get items this way?
Apply for a library card online by clicking here or by visiting us at the library. You will be given a card number that you can use online for a limited time. A staff member will reach out with further instructions for getting your physical card using our curbside pickup process.
Should I clean my materials before I use or return them?
Chemical disinfectants are not recommended for use on our items. Items being checked out to you have been quarantined for at least 4 days and have only been handled by staff members wearing face masks and gloves. If you have any questions or concerns about this, please contact the library before taking action.
What if I already have books on hold, but I prefer not to pick them up right now?
You can put your holds on “Pause” and pick them up at a later date by logging into your My Account and choosing the “Suspend” option or calling (847) 677-5277.
Are you accepting donations?
We are not accepting book or other material donations at this time, so please do not put donations in the book drop, and do not leave donations by any door.
I have questions, comments, or concerns.
Please call (847) 677-5277, and your call will be directed accordingly. Due to limited staff access to the building, you may need to leave a message (make sure to include your contact information). Someone will call you back as soon as possible, though. You may also email firstname.lastname@example.org for our Information Services (Adult) department or email@example.com for our Youth & Teen department.