Curbside service is here! These are the most important takeaways:
1) Items may be picked up by appointment only.
2) You must wait until you receive a notification from the library letting you know your items are ready to be picked up before you schedule your curbside pick-up appointment.
3) The library building is closed to the public, and we ask that you stay in your vehicle or at the designated space until the staff member dropping off your items has left the area.
4) Continue returning items in the book drop.
Already received a notification from the library stating that your items are ready to be picked up? Schedule your pick-up appointment here:
At this time, curbside service is only available for Lincolnwood residents. Please check your home library for curbside service. Before selecting a time to pick up items, you must first receive a confirmation email or phone call saying that an item is ready to be picked up. Curbside service is unavailable without a previously scheduled appointment.
You may place holds through our catalog (Make sure “Limit by” is set to “Lincolnwood Items”) or by calling us at (847) 677-5277. We will not be able to provide items unless you place a hold first, and only staff will continue to be permitted in the building at this time.
Please keep in mind that we have these procedures in place to keep all of our patrons and staff members as safe as possible.
Beginning Monday, June 1 at 9am, we’ll be opening our parking lot book-drop to accept all items. If you have a “Library of Things” item or an “Early Literacy Backpack,” a library staff member will contact you with instructions for how to safely return those items.
Library administration is continuously discussing current conditions and evaluating next steps based on available science and guidance from local, state, national, and world organizations. At this time, the library building will remain closed to the public. Please click here for additional information on the library’s COVID-19 response.
I have books and other materials at my house. Can I return those?
Beginning Monday, June 1 at 9am, you may return most items to the library’s parking lot book drop. The only exceptions to using the book drop are if you have a Library of Things item or an Early Literacy Backpack. A staff member will reach out to you with instructions for returning those items.
I’ve scheduled my drive-up or walk-up curbside pick-up. Now what?
Try to arrive promptly at the start of your pick-up time, and in your assigned parking space or at the walk-up station. Give us a call at (847) 677-5277 and select option 3. A staff member will ask for your library card number, so please be sure to give us the library card number used to place the items on hold. We’ll check out your items and bring them to you. This is a contactless service, so please remain in your vehicle or at the walk-up station until the staff member has left your area. Please also continue to use the parking lot book drop to return items. Staff will not accept returns placed in the curbside pick-up area.
What if I can’t make my appointment time?
If you need to reschedule, please contact us at (847) 677-5277 or firstname.lastname@example.org within 24 hours of your appointment.
If the Lincolnwood Library doesn’t have the book I want, can I get it from another library?
At this time, we are only circulating Lincolnwood Library materials to Lincolnwood residents. Please set your catalog searches to “Limit By” “Lincolnwood Items Only.” Holds placed on items not owned by our library will remain unfilled until inter-library delivery resumes.
I’d prefer not to place holds using the online catalog. Is there another way to request items?
You can call us Monday-Friday 9am-5pm, Saturday 9am-1pm, and Sunday 1-5pm, and we can enter the requests for you. To place a hold, or for questions about your library card, please call (847) 677-5277.
Adult Materials including DVDs – Press 1
Youth and Teen Materials – Press 2
All other inquiries – Press 3
We have limited staff members in the building, so if you don’t get an answer, please leave a detailed message, including contact information, and we will return your call as quickly as possible.
I placed a hold before March 15 when the library closed. Is that still available?
If you currently have an item “Awaiting Pickup,” the library will contact you to see if you would still like that item. For all other holds that are not yet available, you can check My Account and choose to suspend or cancel any holds that you no longer need. As always, give us a call at (847) 677-5277 for assistance with holds.
When can I pick up my books I’ve put on hold?
Pickup is by appointment only and on a limited basis beginning June 9. You will receive an email or phone call notification that you have materials ready to pick up and can make an appointment at that time, by clicking here, or calling us at (847) 677-5277.
Can I apply for a library card and get items this way?
Apply for a library card online by clicking here. You will be given a card number that you can use online for a limited time. A staff member will reach out with further instructions for getting your physical card using our curbside pickup process.
How are we keeping our patrons, our staff, and our materials safe?
After you return items, we will be quarantining them for 7 days. Meaning, we will collect the items from the book-drop and place them directly in a room in the library for one week before doing anything, including checking them in. You’ll still see items in your My Account after you’ve returned them to the library, and that’s okay. If you have an item from another library, it may appear on your account for longer as all item transfers between libraries have been suspended. However, you will continue to not incur any overdue fines.
Staff will also be wearing gloves, face masks, and other appropriate personal protective equipment recommended by the CDC, WHO, and State/Local officials when in contact with all library items and while in the library building. Training on the proper use of these materials will also take place, and staff must report any COVID-19 symptoms to a supervisor prior to the start of an onsite shift.
Should I clean my materials before I use or return them?
Chemical disinfectants are not recommended for use on our items. Items being checked out to you have been quarantined for at least 7 days and have only been handled by staff members wearing face masks and gloves. If you have any questions or concerns about this, please contact the library before taking action.
What if I already have books on hold, but I prefer not to pick them up right now?
You can put your holds on “Pause” and pick them up at a later date by logging into your My Account and choosing the “Suspend” option or calling (847) 677-5277.
Are you accepting donations?
We are not accepting book or other material donations at this time, so please do not put donations in the book drop, and do not leave donations by any door.
I have questions, comments, or concerns.
Please call (847) 677-5277, and your call will be directed accordingly. Due to limited staff access to the building, you may need to leave a message (make sure to include your contact information). Someone will call you back as soon as possible, though. You may also email email@example.com for our Information Services (Adult) department or firstname.lastname@example.org for our Youth & Teen department.